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TomTom Home

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ianeon

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Posted May 12, 2011 at 8:49AM

I have tried to run "TomTom Home" on my computer - Windows 7 Home Premium.

It installs OK - but when I try to run it - I get the error "HOME runtime.exe failed with error 0"

I have tried various solutions, from other forums, to solve this problem, but none of them work.

Does anyone here have a good solution to this common problem /

Thank you for your time - Ian

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Woolwell

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Posted May 12, 2011 at 10:33AM

Try a complete uninstall using something like Revo Free Version Revo Free version, remove all traces and re-install.

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ianeon

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Posted May 12, 2011 at 10:51AM

Woolwell - Thank you for that thought - but I have already done this at least three times.

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Woolwell

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Posted May 12, 2011 at 10:57AM

Did you find this Runtime error especially the bit about regedit?

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ianeon

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Posted May 12, 2011 at 12:17PM

Woolwell - again thank you for your interest in my problem - yes I have done the regedit bit - I also used a programme called "WinTools.net Professional" to clean my computer.

       I even installed an earlier copy of Home to see if that would make a difference - lol
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Woolwell

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Posted May 12, 2011 at 12:18PM

In which case I can only suggest that you get in touch with TomTom. I have found them helpful before.

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woodchip

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Posted May 12, 2011 at 12:20PM

Have you tried running it in XP Compatibility Mode?

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ianeon

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Posted May 12, 2011 at 12:32PM

Woodchip - yes I did. Woolwell - I did as you suggested and I got referred to their FAQ/forums. The crumb of comfort is that I am not the only person with this problem. Apparently the last version has a few problems.

Both of you - "thank you for your interest in my problem."

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TonyV

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Posted May 12, 2011 at 5:19PM

ianeon

I have TomTom Home version 2.8.1.2218 and it is working fine on Win 7 Home Premium. May be if you check with TomTom they will point you in the right direction. They are available via e mail. Try their website. Equally so, can you try and install an earlier version like mine and see if it works OK for you. [link text][1]

Cheers

TonyV

[1]: http://uk.support.tomtom.com/app/answers/minordetail/aid/13348/TomTom Runtime help

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TonyV

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Posted May 12, 2011 at 5:26PM

Don't know what happened to the link, but you can copy and past the link shown at the bottom of my missive by editing out the last 4 words!

TonyV

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ianeon

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Posted May 14, 2011 at 9:29PM

TonyV - thank you for that.

I'm now in contact with someone called "Ruth" at TomTom - she is trying to help me solve this problem.

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