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Accessing secure websites

javg56uk

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Posted May 10, 2011 at 12:46PM

We have been having problems with connecting to secure internet sites. Wanadoo had problems in the south of the country at the end of March. In addition there was a problem on the BT phone line, which has been cleared (they say!. We also discovered we needed a new wireless router and installed a d-link2640b two weeks ago. Unfortunately we are unable to access a whole variety of pages (including hotmail). If we try to buy anything the payment page refuses to load; if we try to click on links within sites they also refuse to load; when we try to get into hotmail the login page will not load unless we manually alter the address from https to http. We can access gmail but no other email sites. This is driving us nuts! We have tried 'patches' to fix the settings for IE8, tried using Firefox and have even reset the router settings - all to no avail. Is this Wanadoo's problem or ours?

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Woolwell

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Posted May 10, 2011 at 3:15PM

I think that this is unlikely to be an Orange (ex Wanadoo) problem.

Have you tried this MS Support for access to secure sites

What antivirus, firewall and OS are you using?

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javg56uk

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Posted May 10, 2011 at 3:56PM

We are using Windows & and IE8 and AVG antivirus free edition. Unfortunately Microsoft Support is one of the sites we are unable to access. I think the firewall is just the standard Windows Firewall that is confirmed as being 'on'

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Woolwell

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Posted May 10, 2011 at 4:12PM

The link in my previous post (light blue) isn't to a secure site.

You could try compatibility view by clicking on the small icon at the right of the address bar.

If that doesn't work try in order delete your browsing history, try running IE with no add-ons. Check that your computer clock and date are correct. Reset IE.

But since Firefox doesn't work have a look at your time and date first.

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Woolwell

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Posted May 10, 2011 at 4:14PM

One other thing - how are you connecting to the router? If wireless try by cable.

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javg56uk

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Posted May 10, 2011 at 4:18PM

Thanks for that - I will try those ideas

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javg56uk

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Posted May 13, 2011 at 8:23PM

Thanks for all the helpful suggestions. We tried everything and nothing actually resolved the problem. In the end we asked for another router to be used to see if the problem lay with the router itself. This has the desired result - we can now access all websites.

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Woolwell

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Posted May 13, 2011 at 10:52PM

Glad it is sorted.

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