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Broadband Connection Problems

wagstaf

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Posted May 8, 2011 at 10:29AM

Help Required!! I have a problem with my telephone/broadband connection. We have a BT master socket with a double adapter (1 for phone) (1 for netgear wireless router). Yesterday the adapter didn't work (or I thought it was the adapter)so I bought a new one. Now I when I connect it, the phone works ok until I connect the broadband then neither works. The adapter is ok as it works perfectly ok with 2 phone lines or the broadband works ok with just the broadband socket installed. Any ideas please? Thanks

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Poitier

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Posted May 8, 2011 at 11:13AM

Hi, It is not clear from your post ,but are you using a filter?.Both phone and router connect to the filter.Is the filter OK?

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wagstaf

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Posted May 8, 2011 at 11:19AM

Thanks for yr reply. I was using a filter but have now taken it off. It was having the same problems...when I plugged in the phone to it was fine but when I plugged in the line to the router the phone goes off.

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onthelimit1

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Posted May 8, 2011 at 11:43AM

Sounds like a duff filter - it does happen.

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wagstaf

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Posted May 8, 2011 at 11:53AM

it was all ok yesterday until my missus knocked the bt master socket and the double adapted whilst hoovering. that's why i can't figure it out. it's all back as it should be!

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wagstaf

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Posted May 8, 2011 at 12:10PM

Here's a new slant! I've just bought another ADSL filter. So I have a BT master socket with filter fitted. Same thing happens...plug phone in and get dial tone. Then plug modem in and get no dial tone.

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Poitier

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Posted May 8, 2011 at 2:55PM

Hi, Sounds as though the socket is damaged. Remove the faceplate and plug the filter into the test socket on the wall behind it.

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