We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

Blue Screen of Death


LeedsLass

Likes # 0

Hello

Recently started getting blue screen of death quite regularly. When it happens, it says this:

"*A problem has been detected and windows has been shut down to prevent damage to your computer. If this is the first time you've seen this stop error screen restart your computer. If this screen appears again, follow these steps: Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need. If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as chaching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced Startup options, and then select safe mode.

Technical information: * STOP: 0x000000FA (0x00000001, 0xFC80360, 0xA89A2588, 0x00000BB5) * HTTP.SYS - Address A89A2588 base at A8999000, Datestamp 4adde33f

Beginning dump of physical memory Dumping physical memory to disk:*"

After, when Windows boots up again, WinPatrol pops up with a "New programe alert" asking if I apporove of the new program "%systemroot%\system32\dumprep 0 -k" I always click on "NO"

But I'm more concerned as to why this blue screen of death has suddenly started happening. The first time it happened, I did a system resore to a time before the blue screen of death happened and it stopped for a bit but now it's happening regularly again.

HELP

Thanx in advance

Like this post
wee eddie

Likes # 0

What Anti Malware Programs are you running?

Like this post
chub_tor

Likes # 0

Googling STOP: 0x000000FA indicates that it may be a RAM module error. If you have only one stick then try reseating it. If you have two sticks of memory installed try taking them out one at a time to see if one could be faulty. You could also try running Memtest

Like this post
LeedsLass

Likes # 0

Thanx for the replies. However, although I'm not a complete technophobe, you've lost me a little.

Wee Eddie - no anti-malware that I know of (unless you give me an example) - I'm running Kerio Firewall and AVG AVS. I have WinPatrol also (as per original post).

Chub tor - are you suggesting I open my lappy up and need to move the ram sticks around?? I have an Acer Aspire One and while I've been inside my desktop (actually built it about 8 years ago), I've never been in a laptop and am a little scared bout doing that. When you say "reseating" do you just mean opening it up and taking it out and putting it back in?? I take it memtest is just a prog to see if my ram is faulty??

Thanx for your replies so far :o)

Like this post
wee eddie

Likes # 0

LeedsLass, At this time of year we get a number of problems caused by overheating. So, Stage 1: get your Hair Drier > set it on Cool and Maximum Speed > Then get a stiff brush (preferably Bristle rather than Nylon) > give the Air Vents a good Brushing > then blow the Lappy through in every direction that you can find.

It's sometimes possible to take the Vent Cover off but you can achieve almost as much by the above method. p.s. If your Hair Drier has an "Anti Static Setting" use that.

Kerio and AVG should do you well, however it might be an idea to add the free version of Malwarebytes to your armoury. Malwarebytes. Look under Products.

Then, just to un-stress your system CCleaner CCleaner again the Free version. Initially use it to clear the Cookies and assorted dross. Remember you will have to re-enter your Internet Passwords when you've cleared the Cookies.

Like this post
buteman

Likes # 0

Someone with the same problem.link text

So maybe Ok to allow on WinPatrol.

Like this post
chub_tor

Likes # 0

Yes I am suggesting that you open up the laptop to re-seat your memory but it is a very straighforward process. Here is a guide to replacing laptop memory the compartment with the memory usually has a symbol very similar to a stick of memory embossed on it.

Like this post
LeedsLass

Likes # 0

I shall allow on WinPatrol if it happens again.

I have dl Malwarebytes that you suggested and done a full scan. Only one object - Trojan.FraudPack - Registry Key - HKEYLOCALMACHINE\SOFTWARE\avsoft - sounds to me (what do I know lol) like I shouldn't mess with that as it's registry stuff. Any ideas?

Again thanx for all the advice so far.

Like this post
buteman

Likes # 0

If Malwarebytes found it remove it or quarantine it.

Like this post
woodchip

Likes # 0

Re Heat Problem, If you start with Blowers you will not blow much out. you will only blow it further into the Laptop, Dust and debris Collect round the Heat Exchanger Pipe like felt and can only be removed by a strip down. I know as I have had this problem, You should not use the Laptop on Fabric or carpets or Bed linen as these along with tobacco smoke are the worst offenders

Like this post
LeedsLass

Likes # 0

I use my laptop on my knee mostly. I do tend to leave it switched on on the fabric settee but when I do that I tend to leave it "upside down" so that the screen is the "base" and the keyboard is stuck up in the air with the fans pointing up and outwards.

Would a vaccuum cleaner be better than a hairdryer then (not really wanting to take it apart unless it's really the last resort)

I shall remove trojan.fraudpack

Thanx again for all your help

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

The 30 best TV shows on Netflix UK: Our pick of the best programmes you can watch right now

IDG UK Sites

Nostalgia time: Top 10 best selling mobile phones in history

IDG UK Sites

VFX Emmy: Game of Thrones work garners gong for Rodeo FX

IDG UK Sites

Apple 13-inch MacBook Pro with Retina review (2.6GHz, 128GB, mid-2014)