We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

loss of conection


//adz_w///

Likes # 0

hi, i keep loosing connection from my BT hub every 5 mins or so is there any way of fixing this

Like this post
Forum Editor

Likes # 0

Have you tried resetting the connection?

Remove the jack from the BT wall socket and turn off the power supply to the BT hub.

Wait for five minutes.

Now insert the jack into the wall socket.

Turn on the BT hub and wait for it to go through its connection procedure.

See if that works.

Like this post
//adz_w///

Likes # 0

I reset it every time i loose connection, tried all that but still seems to do it.

Like this post
Forum Editor

Likes # 0

Then I suggest that you contact the BT broadband help-desk. They'll run a line test on the connection. If they detect any problems they'll usually ask you to leave the hub connected overnight, and they'll run more tests.

In my experience they're pretty good,once they are on the case.

Like this post
//adz_w///

Likes # 0

ahh allright ill contact BT tonight see if that works thanks.

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Windows 10 release date, price, features. The next version of Windows will run on everything:....

IDG UK Sites

Windows 9 and the death of the OS as a must-have product

IDG UK Sites

Video trends: 4K is here – HDR video, VR and 3D audio is coming

IDG UK Sites

How Windows 10 is even more like Mac OS X, and not just because it's another OS Ten