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Tech Helproom


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Problems with Windows XP PC


xania
Resolved

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I am looking at a friend's PC which is constantly freezing. I have managed to clear down quite a bit and now looking at running Chkdsk /r to clear any problems with the HHD. However, when the PC reboots, the system only starts the first check and stops at 2%. I have also tried running the defrag program to analyse the disk, but this just freezes the PC. Any thoughts before I go the whole hog a run a reinstall over the top?

The PC is running XP Pro SP2.

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Les28

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How much free hard drive space and how does it run in safe mode, any recurring errors in windows event viewer, is the pc clean inside, the heat sink not blocked with dust, have you checked for malware with something like MBAM?

link text

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wee eddie

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Don't know exactly where you're coming from but you have probably started in the right place.

Here are a couple of thoughts. Firstly have a good clean out with CCleaner link text

Then run your Chkdsk /r but expect it to take between 8 and 24 hours, depending on the size of the Hard Drive.

Thirdly you can try Defrag again, but remember to turn off all software, including Screen-savers and Automated Search Engines, if this has not been done for a while, 4 to 8 hours is the period you should allocate for this.

Malwarebytes should be in there somewhere link text as well as running an up-to-date AntiVirus.

Finally, install SP3 asap!

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Les28

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Also might be an idea to run a hard drive diagnostic tool, something like Seagate Tools for Seagate or Maxtor drives or Data Lifeguard for Western Digital, whatever's appropriate for the particular hard drive installed, check out what drive make on the pc with something like SIW, Everest Home or Belarc Advisor and look at their site for a drive diagnostic boot cd download and maybe check RAM with something like Memtest 86.

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Fruit Bat /\0/\

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Start Windows in "Safe mode with Command Prompt" (F8 on startup) At the command prompt, enter chkdsk.exe^/f press Enter If Chkdsk wants to schedule a check at the next boot, say Yes enter shutdown^-r^-t^01 then press enter to restart Windows Chkdsk should run on restart

If still freezes at 2% the get a new drive :0(

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xania

Likes # 1

Wow - thanks for all this. I can conform that the hard disk is less than 20% utilised - frankly I would have partitioned it, but there you go. For the rest, I will run these over the next few hours and see what happens.

Thanks for all your help - I will report back.

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woodchip

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As above you need to leave check disc running

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xania

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Could do nothing with PC so took HHD out and attached it to my PC via USB caddy - then the fun started. Immedaitely Norton went wild and reported at least 3 trojans which it quanantined immediately. Then ran MBAM which deleted these and FIVE key-loggers.

Have now also run Chkdsk /r and Defragged before adding some decent security and will be retunring PC tomorrow.

Once agian thanks for all your help.

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Ian in Northampton

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Last time I had this problem, I fixed it by unplugging an external USB drive and plugging it into a different port. Strange but true...

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xania

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Ah - here the problem was internal and the drive running the OS. Putting it into an external hopper on a reliable PC enabled me to solve all the problems (once I relaised how many/serious they were).

Not sure how to close this incident on the new system, but I think it is now closed.

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lotvic

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To 'GreenTick' resolved, Choose the post that most answers your question and click on the big grey tick on the right and it will turn Green.

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