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scanner won't scan negatives

bobbyalec

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Posted April 25, 2011 at 7:48PM

Hi, and thanks in advance for advice offered.

I have an Epson Perfection 4490 Photo scanner but when I try to scan negatives, on their own or in the holding clip, it either shows a small rectangle with no detail or a black/white outline of the holding clip!

Obviously I am doing something wrong in the initial setup, but what can it be?

Let me know if you need more info, but thanks again anyway.

bobbyalec

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Eric10

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Posted April 25, 2011 at 8:20PM

Is this any help? link text

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Woolwell

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Posted April 25, 2011 at 10:04PM

Are you choosing colour negative film or positive film as the source?

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malgall

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Posted April 26, 2011 at 9:53PM

agree with above you need to tell scanner what it is scanning

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woodchip

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Posted April 26, 2011 at 10:07PM

As in the link, you need to tell the scanner what you are doing in Scanner Properties

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mole44

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Posted April 27, 2011 at 6:03AM

i know it sounds obvious but have you taken of the cover from the lid of the scanner as there is usually a light there,and you have to tell the software what your scanning i.e. slide/negative.

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Seadog

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Posted April 27, 2011 at 5:45PM

I agree with mole44, it does sound as though you havent removed the white cover on the inside of the lid...........I've got the Epson V3000 - quite an old machine now, but looking at your model the basic operation is the same.

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eedcam

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Posted April 27, 2011 at 6:04PM

Well on my epson you already have the cover of thats where the neg holders are kept

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Seadog

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Posted April 27, 2011 at 6:36PM

eedcam

Yes mine is the same, the slide/negative holder is stored behind the white cover, however when my missus tried it she removed the cover, took the holder out and then carefully clicked the cover back in place!!

And they say men never read the instructions!!

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eedcam

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Posted April 27, 2011 at 7:25PM

Sea Dod Lol I like it

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bobbyalec

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Posted May 1, 2011 at 7:51PM

Hi folks - is my face red! I later found the shortcut to "User's Manual" which clarifies the query - once you can find the bit that deals with the problem (not exactly straightforward......!!!!).

bobbyalec

ps the new revamped format of the forum seems to have lost the box you tick to say satisfied with replies, at least I can't find it. There seems to be a "bubble" to tick in the summary page of posts but it won't accept my efforts to tick it!

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