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Tech Helproom


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yellow exclamation marks


MICKY BOY

Likes # 0

Hi All,

Have just done a clean install on my laptop and installed Windows 7 Ultimate. Every thing seems OK so far, however in devices – hardware it shows 2 yellow exclamation marks under others, one for Mass storage controller and the other Multimedia controller. Have tried to fix using Windows trouble shooter. Still the same problem 2 yellow exclamation marks. It shows the driver for this device is not installed (Code 28)

Would appreciate any help on this one as I have not got a glue.

Regards,

Mick

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johndrew

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You should have a CD/partition that contains the drivers for these. If you identify the laptop manufacturer and model number it should be possible for further help to be provided.

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Fruit Bat /\0/\

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Yes you need drivers.

Mass storage device is probably a card reader?

Multimedia Controller is usually for your sound card / chip

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MICKY BOY

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Hi Fruit Bat, thank you for your advice. Under properties it does not show the manufacturer of the storage devices, however the laptop is a Sony. Any further suggestions on how I can find and install the appropriate driver.

Mick

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Fruit Bat /\0/\

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SIW will tell you all the equipment install in your machine then you can search the web for it.

Although a good place to start is Sony's download page

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MICKY BOY

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Thank you Fruit Bat. SIW shows under storage devices the main hard drive by Intel and a DVD writer by Matshita. Yet the laptop also has other card readers. Am I looking at the correct storage devices.

Mick

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Fruit Bat /\0/\

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Look under Devices - Disk drives

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BRYNIT

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If its a Sony laptop you should find all drivers from the Sony web site Click here

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woodchip

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Go to Sony Laptop Support Site, put your Laptop Model In then download all the drivers for it, and install them

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onthelimit1

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If you get stuck, download the free Drivermax. One of the options is to identify 'unknown hardware'. It's helped me out several times.

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MICKY BOY

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thank you all for your help. have just returned home to find additional advice.

thank you once again.

Mick

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