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Broadband Speed


Hrosir

Likes # 0

I have been with Sky for just over a year and when I signed up I was getting around 7mb download speeds.However of late, web browsing has become significantly slower and when I checked my router it was showing that I was in fact just clearing 2mb!. After a number of phone calls to Sky expressing my concerns I have been advised to change the ADSL Microfilter, replace the cable to the BT wall socket and check my Network card drivers are up to date. All these I have done with no improvement whatsoever.My last call to them resulted in Sky carrying out a full line check, which came back as no faults on either line or router and they concluded that the fault lies with my pc. This would be credible perhaps were it not for the fact that my wife's pc also has the same very slow browsing speed. Surely if the fault were the pc, this would not likely affect her as well? I have checked the drivers for the Network card and could not see any updated drivers, please help, thanks

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Housten

Likes # 0

Hrosir,

Further to my previous comments I am glad you have managed to sort things out. We have been trying to rectify things with sky with absolutely no help from them at all. In fact we have a letter from them apologising for the service we have received from them, but since this we have had ( if it was possible ) even worse service in that we ask a question and the reply has little - or even nothing - to do with what we wanted to know. We will shortly be changing ISP and have looked at TalkTalk - as we have used them as our email address for many years - but have got put off by various stories about them and will probably go with Plusnet, which would seem to cost us just over £20 for line rental, 'free' calls and broadband with a download limit of 10GB. I am hoping for a similar result as you, but I am fairly confident that we will not have a similar speed to you!!

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Hrosir

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On a final note it would appear that my Sky installation was carried out with little attention to the fact of a microfilter being installed at the BT phone socket. So for 18 months I have been running my system with an inherent speed restriction. Had it not been for the fact that over the last month downloads and streamed video became impossible I would not have had a real problem and not tried to get it rectified. As far as I am aware, Sky have not offered to call anyone out at the outset and all this could have been avoided, If anyone has had similar problems I would be interested to hear from you. Thanks all.

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ashleycardwell94

Likes # 1

i also am with sky and your not the only one to notice a speed decrease recently. I am going to try another router and see if that helps. i'll try it and post back see if it does make a difference.

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ashleycardwell94

Likes # 0

HROSIR--- Request a new router from sky. you cant just go and and buy one. if you do, your internet will stop as it is against the t and c to use your own equipment.

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Hrosir

Likes # 0

Hi, Me again! A point of interest concerning quoted line speeds. If, as we know, distance from the exchange has a direct effect on the overall throughput,it seems reasonable to assume that the closer this distance is, the faster the connection should be. But in reality this seems to be difficult to equate; we live 550 meters from our exchange and currently get 7.7mb download and around 780mb upload! So, based on this result the maximum speed quoted, ie, up to 20mb, we would have to be sitting in the exchange with a 3 foot wall to panel connection it would seem. Is there anyone therefore getting close to this maximum figure?

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ßeta

Likes # 0

Your not taking into account the quality of the line. (i.e copper from the exchange to your router.)

I live 6 miles form my exchange, however my local cab is only 900 Yards from my house. My local cab is fed via a Optical Fibre so my speeds are above the UK averagege.

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Hrosir

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Thanks for the comment Beta. As it happens I have mentioned this several times to BT and they assure me that my line is ok, even though my outside line has been in the house since the late 60s and may have degraded they say that this will not affect performance

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Hrosir

Likes # 0

Since returning to Bt for my Broadband, my speeds have been very close to the 8mb I was promised. There have been peaks and troughs as was to be expected but so far I am more than happy with services supplied and have seen little to complain about. Unlike my previous supplier.

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LimestoneRock

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What a wonderful & informative original posting. I think that many of us can gain a lot of very useful info, both techno & ISPs etc. Happy all resolved in the end though.

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