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vista wont start after update


talisker

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son completed windows update 18/04/11 and prompted to restart. when tried to restart told "windows has encountered a problem communicating with a device connected to your computer" and says could be caused by unplugging storage device like external usb while in use or faulty hardware such as cd-rom drive or hard drive which is failing. no external drives had been used for ages so cant be that. son has tried recovery from vista disc as suggested on his forums but when restart as prompted get same screen. Says status: 0xc00000e9 info: an unexpected I/O error has occurred. system details, toshiba laptop, vsita, firefox + noscript, mcafee, no previous problems. Cant get any screen up to try anything like scans, cant get safe mode. laptop v urgently needed - please can someone help, thanks.

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Taff™

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Have you tried a System Restore from the Vista disc? Vista System Restore

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talisker

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Yes Taff, tried this but get same screen back when completed and clicked finish.

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robinofloxley

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Did you get to Repair options on the Vista DVD? http://www.bleepingcomputer.com/tutorials/tutorial148.html

Can you get to Repair options by repeatedly pressing F8 on boot up?

A Startup repair CD can also be made on another machine by burning this http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/

They are all essentially the same thing.

Also allow Restore or Last Known Good Configuration if you can get there.

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