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Tech Helproom

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External disk dead


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I have a WD desktop (mains powered) 1.5tb USB HD that I bought a few months ago. I don't use it much (maybe 30 accesses from new) and it is never moved from my desk. When not actually in use it is totally disconnected from power and other devices. Recently I tried to use it and it wouldn't power up - totally dead. The previous time it had worked perfectly, and as always I had been careful to dismount it correctly. I tried the external power supply in another similar drive I have and it worked just fine. I tried the proven power supply from that other external drive in the faulty one and nothing ... still dead. The drive is under warranty, but I have confidential material on it that I do not want anyone else to see, so I don't want to send it to WD (a waste of time anyway, from previous experience).

Not powering up it is of course not recognised by Windows.

Can any one suggest what may have gone wrong and what I can do about it?

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My post 20-4-11 offered a solution of this problem for me.

My own opening puzzle with a cheap case, gave me a clue when i tried sliding the top or bottom against the middle. There was no chink, but there was very slight movement, one against the other.

That was when I noticed the fluted sides had a solidified pad at the same end, closest to the plug in leads.

If I press between finger and thumb on these pads the sides move inwards, the cover is unhooked and can be removed.

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