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Tech Helproom


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Video links freeze after 5sec


alternator

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Running XP sp3 using latest Firefox browser. I have recently found that clicking on links with video(e.g. face-book you-tube) the page loads and the video runs for about 5secs then freezes. If the link is closed then clicked again this time it runs for about 10secs, each time if you cancel the link and reselect it seems to run for a bit longer each time. I would be grateful if anyone has any ideas why this should have happened. This is only a recent phenomenon,videos used to run without any problem. I can't think of anything I have done/downloaded that has resulted in the video not running for the full length

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Terry Brown

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Are the links you are clicking on in HD format,if so, you machine may not have the processing power to deal with it.

If you have not already, download the latest version of Flashplayer, to help speed up graphics.

Make sure no other programs are running in the background (except your virus checker) Terry

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Graphicool1

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Try this...Turn off all your 'add-ons' then try again. If OK, put them back on, one at a time till you find the culprit.

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alternator

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Thanks for the suggestions, will give them a go and report back on the results.

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alternator

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Tried disabling all 'add-ons', Processing power & memory should be no problem. Have checked and am up to date with flash player v 10.2. The only extra thing I have done is update Firefox to version 4, but I am afraid that doesn't help either. Just wondering if it would be worthwhile to uninstall Firefox and reinstall, I think the answer to that would be NO. As if I copy the link to Internet Explorer I get the same result with only 5secs of video. So I am pretty sure it is not the browser that is at fault.

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Pineman100

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When you say that the video "freezes", do you mean it stops with the "wait" whirligig whizzing aorund in the middle? In other words, is it buffering?

If so, then have you tried watching those same videos at a different time of day - say in the middle of the morning - when there are fewer people using the internet? And at the time when you experience the problem, have you tried running an adsl download speed test?

Your problem might simply be an increase in the contention for your bandwidth - lots of other people online at the same time as you.

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Terry Brown

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Building on Pineman 100, it could be that your connection speed is just not fast enough to do the job, try a program like this http://www.testmyspeed.com/ . if you get a very low reading, that is your problem.

Who is your ISP provider? Terry

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