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Tech Helproom

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Changed router modem and new router wont connect.


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hi all

please help

I am pretty untechnical minded here so bare with me please.

I decided to upgrade my netgear super wirless adsl router DG834GT (supplied by my isp sky around 4 may be 5 years ago) as wanted better signal for my laptop and gaming for my xbox 360. Thought it would be a doddle as the box says fully compatible with major DSL ISP'S, and was the same make.(NETGEAR WIRLESS-N 300 MODEM ROUTER DGN2200)


I unplugged my old router and hooked up the new n300 one all the lights came on green went through the set up cd and it seemed to be fine until it got to the stage that it wanted to connect to the internet. no such luck.

it says a couple of messages.

" the router is set up with the static IP values read from the computer. however, there is no internet connection with these settings"

"select NEXT to enter the settings manually"

"Select EXIT to close the application"

Itried to install a couple of times and the same error message came up several times though all lights were green.

my pc iteself(windows 7) noted there was no connection either and also sometimes brought up the error message

"Windows has detected an ip address conflict"

"another computer on this network has the same IP address as this computer. Contact your network administrator for help resolving the issue.More details available in the windows sytem event log."

so i uplugged it all and put my old router in and tada it worked fine , no set up no problem, no errors.

Please help i would like to get it sorted asap and if the modem dont work then what an expensive waste.!

thanks in advance


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As far as I know the modem/routers provided by Sky are customised for use with their service, the DG834 models they supplied were not the same as the standard retail versions. If this is indeed the case, then it is possible that the modem/router you've acquired won't work with Sky.

Perhaps another Sky user can confirm if this is the case.

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