We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

Email ok but not able to browse Internet?


Muckleface

Likes # 0

Hi,

Recently I have had a problem where by I am unable to browse the Internet yet I can still receive and send Emails in Outlook?

The set up I have is as follows:

* Virgin Media Broadband cable is plugged into a Virgin Media Modem.

* Virgin Media Modem is plugged in to a desktop PC (to provide a wired Internet connection).

* Desktop PC is plugged into a Belkin wireless router.

* Two laptops connect wirelessly to the Belkin router.

It's all worked fine until recently when I began having connection problems - the Internet connection seems to drop randomly when I am browsing or uploading a file and the only way I can seem to get it back is to turn the modem off/on again.

Despite getting the "diagnose connection problems" message in IE, I can still send and receive emails in Outlook so it seems I do have a connection but something is preventing me from browsing?

I thought I'd resolved it yesterday when I reset the router to its default settings and changed the broadcast channel - it worked fine all day! However, this morning I am having the same connection problems.

Any ideas?

Like this post
ltm0807

Likes # 0

I have the same problem with you.
I do not know how to fix it.
Very complicated

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Sony PlayStation 5 release date, price and specs UK: When is the PS5 coming out?

IDG UK Sites

New Apple TV release date rumours, features: 'new Apple TV next week' rumour

IDG UK Sites

Mobile email is powerful and useful - but also hopelessly intrusive

IDG UK Sites

How the Oculus Rift VR headset is helping train the surgeons of tomorrow