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Tech Helproom

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Forms trying to download


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I have numerous sites with Heart Internet for different clients and I use their own version of Form Mail on them.

They have always worked ok in the past but now for some reason just the one site is coming up with a download window when I try to send a message via the form.

I have tried using different php sourced forms in it's place and I still get the same result.

This is the page/form in question: [url]click here[/url]

Could someone see if it also happens to them and if there is some reason for this behaviour.

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I've changed the permissions on it till I'm blue in the face. It didn't work.

I posted the following on the Heart users forum earlier.


I originally installed the Heart version with the captcha but couldn't get that to work either. No captcha device visible and when I removed that and tried to run the stripped down form it activated the download window.

I deleted everything and installed Matt's script. That didn't work either so I then tried an online form creation tool from a couple of sites. Same result.

Last night I copied a working form from a clients site (with Heart). Modified it, but that didn't work.

I then put the original form from the problem site onto another and it worked.

Could it be something not being activated on the server?

I've also just remembered that when I tried to install the script from within the user panel that I had to create a folder for it because when I tried to install it into root it just created two files called: setup_script.cgi and _inone.tar.bz2

I tried to run both these but they just want to download to the sites local folder.

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I've finally got it working with a little help from Craig at Heart.

I've installed an old version from the archives, without Captcha, and it all works now.

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