We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Helproom


It's free to register, to post a question or to start / join a discussion


 

Removing ASK screen that overrides Firefox?


spuds
Resolved

Likes # 0

On opening Mozilla Firefox browser, I seem to have hit a problem with ASK Jeeves screenshot that blanks out (covers over)Firefox, so making Firefox not usable.

I have tried a number of things without resolving the problem. Basically I want to retain Firefox and get rid of ASK, so I can have full clear use of Firefox?.

Any help would be appreciated.

Like this post
rdave13

Likes # 0

Try starting FF in safe mode. Press and hold the SHIFT key when starting FF. Disable Ask if in plug-ins. Change your homage. Go to programs and features and uninstall Ask if showing there.

Like this post
rdave13

Likes # 0

Homage = homepage!

Like this post
spuds

Likes # 0

I eventually removed ASK and Firefox via Revo Uninstaller. Downloaded and re-installed Firefox. Everything now seems to be back to normal.

rdave13. Thank you for the suggestions and help. Very much welcomed and appreciated.

Will now tick as resolved.

Like this post  
rdave13

Likes # 0

Glad you're sorted. Sorry I couldn't help.

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Sony Xperia Z3 Compact review: A better deal than the Z3 and most smartphones

IDG UK Sites

Why people aren't upgrading to iOS 8: new features are for power users, not the average Joe

IDG UK Sites

Framestore recreates ancient China for Mr Bean's martial arts misadventure

IDG UK Sites

iPad Air 2 review: Insanely fast and alarmingly thin. Speed tests, camera tests and more