Thanks for the suggestions. Will give them a go. She can't connect via cable as the pc is too far away from the router and phone point. Which is why we got the adapter in the first place. It's taking ages to navigate around the system to find the various areas I need. Why did Microsoft have to make such drastic changes! Not keen on W8 at all so not sure how a 70 year old is going to manage with it.
How to get Windows 10 now: how to download and install Windows 10 even if GWX.exe is missing