windows vista keeps crashing

  garypiper 10:42 AM 12 Sep 13
Locked
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    7026 0 2 0 0 0x80000000000000

    117993

    System gary-PC

  • i8042prt

  chub_tor 11:06 AM 12 Sep 13

i8024prt is related to PS2 Keyboard and Mouse ports. See Here Are you using either of those or is your keyboard and mouse connected via USB?

A bit more description about your setup would help. Operating system, motherboard, processor, graphics, memory etc. When does it crash? Immediately on boot up, after a time, when playing games?

  garypiper 11:10 AM 12 Sep 13

my pc keeps crashing then restarting and when i check event viewer it says i8042prt failed to load driver. but i have tried to update my drivers but they are all up to date. can somebody help me i am not to good with pc but i can follow instructions.

  garypiper 11:14 AM 12 Sep 13

i am using a usb optical mouse and a wireless keyboard
it crashes any time just after a start up or when playing a game

  garypiper 11:18 AM 12 Sep 13

windows vista home premium 64 bit

  garypiper 11:19 AM 12 Sep 13

how can i find and send you the rest of the info needed about my setup

  garypiper 11:47 AM 12 Sep 13

i have read through i8024prt is related to PS2 Keyboard and Mouse ports and and i Added a new REG_DWORD "Headless" and set the value to 1 but not sure if it has done anything yet

  garypiper 14:36 PM 12 Sep 13

no it is still crashing

  garypiper 15:25 PM 12 Sep 13

OS Name Microsoft® Windows Vista™ Home Premium Version 6.0.6002 Service Pack 2 Build 6002 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name GARY-PC System Manufacturer Acer System Model Aspire G7200 System Type x64-based PC Processor AMD Phenom(tm) 9750 Quad-Core Processor, 2400 Mhz, 4 Core(s), 4 Logical Processor(s) BIOS Version/Date AMI R01-A1, 19/09/2008 SMBIOS Version 2.5 Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume2 Locale United Kingdom Hardware Abstraction Layer Version = "6.0.6002.18005" User Name gary-PC\gary Time Zone GMT Daylight Time Installed Physical Memory (RAM) 4.00 GB Total Physical Memory 4.00 GB Available Physical Memory 1.79 GB Total Virtual Memory 8.20 GB Available Virtual Memory 5.53 GB Page File Space 4.29 GB Page File C:\pagefile.sys

  chub_tor 20:24 PM 12 Sep 13

If you are using a USB keyboard and mouse then changing that registry key will be of no help. If your PC boots up OK and then crashes after a while the cause is usually overheating. Is this a laptop click here or a desktop Click Here

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