windows 8.1 keeps freezing when i click and drag

  AbbieWorthy 06:38 31 May 14
Locked

i have an issue with an acer E1-510, when i click and drag, it freezes up,it is intermittent, and could happen first time, or 10th time.i can only right click, the only way to 'unfreeze' it is to restart, this is only a couple of months old, i have a lot of my childrens things on it, and was told if i returned it they would wipe the hard drive and re install windows :/ i have nothing to back up information on. does anyone have any ideas on what the issue could be please? TIA

  rdave13 19:14 31 May 14

Before you try any repair It would be wise if you bought a flash drive or an old hard drive and buy a caddy, so you can backup your photos etc. As a matter of fact its a 'must' thing to do anyway. If you can then back up to two different media. Once done you can send it back for repair.

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