Windows 8 back up

  andrewnwilliams 22:13 12 Aug 13

I have a problem with my laptop and it has to go back to the manufacturer. I must set it to factory settings before I send it and so my questions are

  1. How do I save a complete copy of everything, files, programs, docs, emails etc on an external drive so when I get it back I can restore them all
  2. How do I then set it to factory settings so that all of my personal data etc is wiped off the laptop

Many thanks Andrew

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