Hello, I'm trying to fix my little brother's laptop. Every time I restart it never shuts down unless I hold the power button as it just keeps saying something along the lines of "preparing to configure windows update." I let it go for eight hours once and it did nothing. Normally I'd just re-install windows 7 entirely, unfortunately his disc drive is not functioning. I've tried windows update troubleshooter and something called Microsoft Fix It, neither worked. Any help is appreciated!
(I apologize if this posted twice, the sign-up was a bit messy and made me lose my spot)
Ahh, I should have mentioned when I attempt to search for updates that also either keeps going for hours or eventually says something like, "Windows has encountered an error." That's what prompted me to do the troubleshooter/Fix It. :/
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