windows 7 update stuck

  kendor969 20:14 18 Feb 13

My Grandson's laptop is stuck in a windows update nothing seems to clear it. If switched off then re-powered it comes back in exactly the same place.

  difarn 21:43 18 Feb 13


unplugging the laptop from the power source and also removing the battery pack. Replace the battery pack and power on. A black screen should appear saying Windows was not closed properly. Click enter to restart Windows normally. It will then install updates. It may be necessary to turn off your antivirus while this is being carried out.

  hiwatt 11:36 19 Feb 13

Try turning off windows updates and then restart the computer.Also see here

  kendor969 12:51 19 Feb 13

Thanks for you help that as cured the problem

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