windows 7 update stuck

  kendor969 18 Feb 13
Locked

My Grandson's laptop is stuck in a windows update nothing seems to clear it. If switched off then re-powered it comes back in exactly the same place.

  difarn 18 Feb 13

Try......

unplugging the laptop from the power source and also removing the battery pack. Replace the battery pack and power on. A black screen should appear saying Windows was not closed properly. Click enter to restart Windows normally. It will then install updates. It may be necessary to turn off your antivirus while this is being carried out.

  hiwatt 19 Feb 13

Try turning off windows updates and then restart the computer.Also see here http://www.sevenforums.com/windows-updates-activation/169153-how-repair-windows-update-service.html

  kendor969 19 Feb 13

Thanks for you help that as cured the problem

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