W.8 BT mail requires log in every time.

  muddypaws 12:04 03 Jan 14

My neighbour who has a btinternet.com mail address installed some updates yesterday.

He has several d/top shortcuts which I set up for him some months ago.

Since yesterday the email shortcut now takes us to the BT log in page.

I have added the actual mail window to favourites and created a d/top shortcut, but this still leads

to the BT log in page.

Is there no longer the option to save your log in details?

Or what am I doing wrong?


  Secret-Squirrel 13:46 03 Jan 14

I think that's quite normal as BT have changed things recently. Here's what they've got to say on this matter:

At the moment, it's not possible for BT.com to 'remember' your email log in details. This means that every time you want to access your email, you'll need to log in with your username and password.

Here's the link to that information.

  muddypaws 14:05 03 Jan 14


Many thanks.

Seems strange that all was well before yesterday's updates.

Will resolve.

  Secret-Squirrel 14:12 03 Jan 14

"Seems strange that all was well before yesterday's updates."

I think that's a coincidence. BT have been moving users over to the new system gradually and I'm guessing that yesterday is when it happened to your friend.

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