Vista TV Tuner problem?

  lecram 16 Sep 09
Locked

Hello all

My computer recently started coming up with a message suggesting that a Media Smart TV program had stopped working. I then tried updating an optional windows update relating to a DBCOMM Tv Tuner. My laptop does not have a Tuner card but I thought this might help. The update fails to install upon each attempt.Ever since I then my computer is struggling to recognise my USB modem and also hangs when I either restart it or attmept to shut it down. I have had to reboot from safe mode to force the computer to recognise my USB modem (or any external hardware).

Any suggestions?

Thanks

  Woolwell 17 Sep 09

Do you have a system restore point before trying the optional update. If so revert back to that.

  ajm 18 Sep 09

I recently came across this problem on a client's HP Laptop. I cant rememeber if a soluton was given by Microsoft Error Reporting, but it directed me to a HP site where there was a unpdated software to resolve this issue. After downloading the update, all was well.

  ajm 18 Sep 09
  lecram 21 Sep 09

Unfortunately that didn't resolve my problem. My problem is actually the appearence of a "DiBcom based TV Tuner device" each time I plug my modem into the USB port.

As a result I cannot connect to the internet and am unable to shut or restart my computer. I have to hold the power button down to turn my PC off. I have followed a few steps which I found on the web in attempting to uninstall the driver from device manager, but have been unsuccessful as of yet.

I think it may have to do with an installed windows update but don't know which one. I would prefer fixing this error without reverting to a restore point if I can.

Cheers!

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