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XP 64 bit. All up to date with service packs etc. AVG Internet
Have a desktop computer operating XP. Bought a Windows 7 Upgrade disc.
Have backed up all data etc to portable hard=drive.
Put in CD and closed computer down and re-started. Message saying "not compatible" so started it in BIOS as per Microsoft instructions on upgrading.
That comes up ok with menu showing a list of options to start (top one being floopy drive!). However my directional keys will not allow me to move down the menu to click on CD/DVD drive to do anything.
Am I doing something wrong, I am elderly and a complete novice on how to upgrade so simple answers please. Thank you.
Try with pc up and running XP then insert the W7 upgrade DVD and choose 'Custom Install' (that's Microsofts terminology for sit back and wait and W7 will do any shutting down and rebooting necessary now it's checked you've got XP so you qualify for installing with this W7 upgrade')
Hi, thanks for the response. I have already followed MS instructions re puttting disc in and it will not open, get an error message saying not compatible with my version of Xp. I am trying to load W7 64 bit disc to upgrade XP 32 bit. MS site says this is possible but might be necessary to go into Boot menue and highlight the CD/rom drive so that the computer loads from the disc (w7) and not the hard drive. My problem is that I am unable to change the highlighted floppy drive to the cd rom drive as the directional keys will not work. Any further thoughts please.
It could be that you're using a USB keyboard. Do you have one with a ps/2 connection to try? That's the round connector. That might allow the cursor to move in the bios.
If you're successful here's a link to do a clean install with upgrade disc, http://www.sevenforums.com/tutorials/31402-clean-install-upgrade-windows-7-version.html
Try option 4, If option 1 doesn't work. Don't allow Windows update to be on automatic during installation.
Ah right, the problem you have is the BIOS and setting it to boot from CD so that you get the 'press any key' prompt.
Which BIOS is it? (AMIBIOS, PHOENIX, AWARD, etc) it may be that you are not selecting properly at the last bit and so ending up with not being able to move boot order. Do your up/down arrows work okay until you get to the last bit?
Need to know what version BIOS you have so we can look up exact instructions to change boot order.
What is the boot order at the moment?
Crickey. OK then will have a look in the booklet as I do not know what it is or where to find it, told you I was old and crinkley!
Am leaving for the airport shortly and am away for a week from today so will be silent until my return.
Thank you so much for helping me.
When you see bios screen it tells you at the very top which bios it is.
or even easier in XP (32bit): Click on Start — Select Run. Type msinfo32 and press on Ok button. You can see BIOS version in righthand side system information window.
What sort of keyboard do you have?
Hi Lotvic and Honda Man,
First off I have a Microsoft wireless multimedia keyboard 1.1.
Lotvic have run computer as per insturctions and have the following data
BIOS version date "Award Software International Inc.F2 07/03/2008"
SMBIOS Version "2/4"
Await further guidance
I suggest you get a cheapie wired keyboard. It's notorious that wireless keyboards don't always work with BIOS.
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