Uninstall software problem

  tamsin 12:37 PM 24 Dec 09
Locked

I am running WIN7 64 bit - tried Serif PhotoPlus X2 (32 bit program) it worked but I decided to uninstall. Tried the normal method through Control Panel to uninstall PhotoPLus - message came up
"Do you want this program to update software on this computer"
Program Name: 2987a.msi
Verified Publisher: Serif (Europe) Ltd
File Origin: Hard drive on this computer

Select yes or no.

I selected no as I do not want this program to run and the uninstall promptly stopped.

Has anyone any ideas how to overcome this so I can get rid of PhotoPlus?

  LinH 13:04 PM 24 Dec 09

Try the free app. Revo Uninstaller, it may solve your problem.

LinH

  gigagiggles 01:35 AM 25 Dec 09

seems like the translation went awry.

by uninstalling, you are, in effect, "updating" the software.

i've ran across a few of these programs with non-intuitive english instructions.

revo will initiate serif's uninstaller first. curious if you'll end up with the same scenario. :-)

  tamsin 15:41 PM 26 Dec 09

Thanks for the info on REvo. I installed Revo Pro and it removed Serif software instantly and completely, also scanned for left over files and found none. What a brilliant little program!

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