Unable to do factory reset win 8

  Blacki 03 Nov 13
Locked
Answered

Hi, I have a new Fujitsu life book ah532 laptop. On startup you can enter password and then the desk top crashes. Unable to move cursor. Unable to access msconfig to enable safe mode . No option on reboot to press f8 of f12. Any ideas

Thanks Jer

  rdave13 03 Nov 13
Answer

When you get to the sign in window press and hold the shift key then click power button and select restart. You should now see the Advanced Start-up Options menu screen. From the troubleshoot tile try advanced options then system restore. If you get back to normal then the first thing to do is create a restore to factory medium. Used to be a set of DVDs but now also allows a backup to a flash drive. I would do both if allowed.

  Blacki 06 Nov 13

Hi All,

I tried all the above and the only one that worked was rdave13's suggestion. My laptop is now up and running.

Thanks for all your help.

Jer

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