Scammer has disabled our security systems on desktop after he was given remote control(!!)

  orangeclaw 12:21 15 Sep 12
Locked

Scammer was given remote access to our computer - then put a password block on restarting and said we had to pay £170 for 'microsoft' package to clear 'viruses' before we could restart with his help! Computer was shut down and I managed to restart off F12 key and restored to earlier point. All security systems were disabled by scammer (Windows and Bitdefender), now they will not activate again!! any ideas? Thanks.

  rdave13 16:53 15 Sep 12

Personally I'd backup all my documents, favourites and emails, etc checking them for malware, then I'd do a fresh install. I would also change all my passwords as the scammer had access to all your info on the machine.

  orangeclaw 18:17 15 Sep 12

Right, we've changed passwords. Now have Windows security and Bitdefender working and giving green light. Did full scan with Bitdefender and nothing showed up so hope that's it. Thanks.

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