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I am using my daughter's old HP computer as a back-up and am trying to bring everything up to date (the computer hasn't been actively used for appx. a year). The laptop is running Windows Vista and, every time I try to do a Windows update, I receive a message that says "Windows update cannot currently check since the service is not running". Anyone have any ideas on how to remidy this situation?
Thanks for the info Secret-Squirrel. I ran the the fix-it and it did fix a few problems. Unfortunately, the report showed "problems installing recent updates" was still not fixed. Would you have any other possible solutions?
No luck so far. It strange that, according to the report, everything has a green fixed check mark but the update still doesn't work. Maybe you can see something in the below report that I'm missing.
Windows Update Publisher details
Some security settings are missing or have been changed
Reset security settings Succeeded
Check for missing or corrupt files
Repair missing or corrupt files Succeeded
Service registration is missing or corrupt
Reset service registration Succeeded
Problems installing recent updates
Repair Windows Update Succeeded
Windows Update environment variables are incorrect
Windows Update error None
Corrupt Patch Registry keys
Windows Update services are not running
Cryptographic service components are not registered
Issues found Detection details
Some security settings are missing or have been changed Fixed
6 Check for missing or corrupt files Fixed
6 Service registration is missing or corrupt Fixed
6 Problems installing recent updates Fixed
Issues checked Detection details 6 Windows Update environment variables are incorrect Checked 6 Windows Update error None Checked 6 Corrupt Patch Registry keys Checked Detects corrupt or missing patch cache 6 Windows Update services are not running Checked 6 Cryptographic service components are not registered Checked Detection details
Computer Name: MEL-PC
3/1/2015 3:07:32 PM Publisher details
Find and fix problems with Windows Update
Did you disable your Anti-virus? Just a random thought, I don't have any other ideas.
Fixit, if Robin's suggestion about temporarily disabling your AV (and third-party firewall if you have one) doesn't help then tell me exactly what happens when you try to check for new updates. Don't forget to include any error messages and error codes in full.
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