Preparing to configure Windows (8) Do not turn off your computer

  romaneagle 21 Jan 13
Locked

Stuck on this opening page - can anyone please help me!

It loaded up o.k. but when I tried to update eight of the drivers (shown by a scan to be old, I got this message and it runs for hours!

Thanks in anticipation!

Romaneagle

  rdave13 21 Jan 13

What did you use to scan for drivers?

  alanmiller 22 Jan 13

Few Days back I faced the drivers problem in my computer and I browsed up www.serveshield.com and i got the chat support with their tech Engineers and they soon identified my problem and fixed the issues. I Really Appreciate their services Better contact on this website www.serveshield.com

  alanmiller 22 Jan 13

Few Days back I faced the drivers problem in my computer and I browsed up www.serveshield.com and i got the chat support with their tech Engineers and they soon identified my problem and fixed the issues. I Really Appreciate their services Better contact on this website www.serveshield.com

  romaneagle 22 Jan 13

Thanks for your responses: RDave - I used the Ashampoo program. alanmiller - I will try the serveshield site!

Thanks again, guys!

Romaneagle

  rdave13 22 Jan 13

Although I like Ashampoo's programs I would never use these automatic driver updater software, not even Ashampoo's. They can and do create problems. I assume you've had to switch the machine off by now. Have you tried rebooting?

  romaneagle 22 Jan 13

Yes - Rdave 13- I have tried re-booting several times - it is still only reaching this page!

Thanks!

  rdave13 22 Jan 13

You could try starting in safe mode then restore or trouble shoot. I've not been able to do it yet but you need to let the bios load then press and hold shift and keep tapping F8. Keep trying see if you can get in. scroll down a bit here.

Do you have the DVD? Method 4 here.

If not did you create a System Repair Disk? If not can you get someone to create one? Here's how.

See if you can get to system restore. Refreshing the system will allow you to keep only your personal documents, any other installed programs will be lost.

  romaneagle 23 Jan 13

Many thanks,Rdave13, for your valued assistance and for all the time you have spent on my problem - it is greatly appreciated,and offers me hope to resolve it.

I am working through your advice at the moment, which could take some time, therefore I wanted to express my gratitude to you for your advice.

I'll let you (and others who are viewing this post) know how I get on. If it works, I am glad I raised the problem, because it will, undoubtably, help others, and this is what the Form is about.

Thanks again!

Sincerely,

Romaneagle

  romaneagle 23 Jan 13

Holding down the Shift key and tapping the F8 key definitely works - it is hit and missy - but I have managed to access W8 Recovery Mode twice up to now - but my advice is to PERSEVERE! The first time I tried to access Safe mode, but possibly due to my problems (drivers) it didn't work for me, so I switched off. The second time I tried System Restore (point)- it asked for my password, which I gave, but it rejected it(I had changed the password for W8, so tried the previous one, which it rejected also, I think it needed the Administrator's p/word. I gave it further thought after switching off again, and currently I am trying to access Recovery mode. I have an idea that I want to try. So that is the current situation. The Shift key + F8 key really works, not every time, but as I said persevere. Hoping that this is helpful to followers of this Forum topic.

I will keep you posted with my progress.

  romaneagle 23 Jan 13

Holding down the Shift key and tapping the F8 key definitely works - it is hit and missy - but I have managed to access W8 Recovery Mode twice up to now - but my advice is to PERSEVERE! The first time I tried to access Safe mode, but possibly due to my problems (drivers) it didn't work for me, so I switched off. The second time I tried System Restore (point)- it asked for my password, which I gave, but it rejected it(I had changed the password for W8, so tried the previous one, which it rejected also, I think it needed the Administrator's p/word. I gave it further thought after switching off again, and currently I am trying to access Recovery mode. I have an idea that I want to try. So that is the current situation. The Shift key + F8 key really works, not every time, but as I said persevere. Hoping that this is helpful to followers of this Forum topic.

I will keep you posted with my progress.

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