ows 8 Printer Queue Blocked

  Appletree 10:35 20 Dec 12
Locked

My PC is running Windows 8 and the printer is an HP6510. I stopped a document printing by removing the paper and then switched the PC and printer off. When all switched on again this doc was still in the print queue and so I tried deleting it, although it says Deleting it won't delete and so is blocking the queue and I can't print anything not even a Test Page! Please how can I delete this doc from the print queue?

  rdave13 10:46 20 Dec 12

Try this, right corner, search and type services.msc Scroll down to Print Spooler and double click and select stop then OK.

Open file explorer, C:\ , Windows, System 32, spool, printers and empty what's in the printers folder. Close file explorer. Back to services.msc and restart Print Spooler.

  Appletree 14:59 20 Dec 12

Many thanks to rdave13 for the advice, all is OK now I can print my docs.

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