Norton program problems

  night 10:06 AM 17 Jan 13
Locked

Having used Norton for sometime, I switched on my computer and after a short time the dreded blue screen came up, I restarted the computer and the same happened again,I have tried to contact Norton but it looks as though they have a problem as can't contact them at all, I have tried removing the complete program and reinstalling it but the same happens and have had to remove Norton altogether, has anyone had the same problem ? and if so what is the answer to it.

  xania 13:03 PM 17 Jan 13
  night 08:40 AM 18 Jan 13

Thanks to Jock1 and Xania, your remarks duly noted, however I have tried to contact Norton by phone and chat and no reply as they are inundated with calls so ther must be a problem with ther Norton update, and unfortunatly I have had to remove Norton completely as my computer comes up with the blue screen before one can even chat so it lookls as though they have a serious problem, and one can't email them so they have lost a paid up reguler user.

  jamieamunra 15:57 PM 18 Jan 13

Firstly how do you know that Norton is the issue? Did you research the code ( Fault line) on the BSOD?

  jamieamunra 15:57 PM 18 Jan 13

Firstly how do you know that Norton is the issue? Did you research the code ( Fault line) on the BSOD?

  night 16:11 PM 18 Jan 13

Your reply jamieamunra, I have phoned Norton and they also tried to open the Norton program and they had the same problem and they are at last looking into it and are getting touch again on the 19th to try to correct the problem so we wait and see but thanks for your query

  night 16:08 PM 19 Jan 13

Problem with Norton has been solved by Norton after nearly an hour and a half, it appears it was Windows which was causing the fault and took sometime to rectify, but thanks to a Norton agent all solved.

Advertisement

This thread is now locked and can not be replied to.

How to watch iPhone 6s, iPhone 6s Plus launch live: What to expect from Apple's 9 September 2015…

1995-2015: How technology has changed the world in 20 years

This installation lets you control a laser and sound show using your mind

Apple's special event invitations decoded: A look back at 13 of Apple's most cryptic invites