New hard drive physically installed,

  moltenchocolate 22:40 PM 28 Nov 12

Hard drive does not show up in either 'My Computer' or in device manager. Im quite new to building my own pc. I built this one from the ground up basically by myself with no problems. Ive taught myself everything i do know and this is beyond my knowledge. Is there anything i could have done wrong? when i restart the pc it shows up as S.M.A.R.T Error. or something along those lines. Windows 7 64 bit, any other information needed will be provided. Any help would be awesome! Thanks in advance.

  johndrew 09:54 AM 29 Nov 12

S.M.A.R.T errors are explained here and here but generally indicate HDD failure is either near or happened. Probably the first thing to check would be the connections - power and data leads - are good. If this fails to produce results it is possible the HDD has failed.

There are a number of causes of failure; age/usage is the most common, but impact and static electricity can also cause problems.

If the HDD is new and you haven't dropped it or subjected the electronics to a static discharge, it may have been damaged in transit and you should return it to the supplier for replacement.


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