Has it connected before?
Is it a new dongle?
Does it have credit, have you topped it up?
Is there a good signal?
Do you have another computer to try it on?
Have you installed the software thats stored on the dongle?
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Synology invites you to visit them at The Gadget Show on 31st March – 3rdApril. Book your tickets now and visit Synology at Stand K92