Has it connected before?
Is it a new dongle?
Does it have credit, have you topped it up?
Is there a good signal?
Do you have another computer to try it on?
Have you installed the software thats stored on the dongle?
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Synology invite you to their launch event on 16th September 2015. See the unveiling of the new DSM and products live, plus a chance to win a populated NAS! Tickets are free and available now. Click HERE for more details