Major Windows 7 opening problem

  jonem81 16:56 PM 31 Aug 13

I started my HP i5 Intel PC this morning and it seems as if Apache OpenOffice was trying to update. However, it never completed, and since then my PC has gone to pieces! I am experiencing uncompleted icons on my desktop, and if , for example, I try to open any of the programs, it just opens the SAME program for EVERY icon I click on! Where there used to be pictures or graphics, all of the icons are blank, but the title of the icons are present. I have tried System Restore, but I get ' System Restore cannot restore, due to possibly AV programs requiring disabling '. I checked this out with 'msconfig', but even after disabling them, Restore did not re-start for a previous date. Some of the icons work. I have a short video that opens OK, but about 90% only open as the SAME PROGRAM, which is weird. I can't open my email program on this PC, but if someone replies to this post, I will be able to pick it up on my old Sony PC. I have now tried System Restore twice, and it has failed. I am unable to run Revo uninstaller, and Ccleaner, which may have helped to find any corrupted files. I don't want to start all over again, but I do have a Windows 7 64-bit repair disk from July 2011. This was recommended when I first purchased the PC, but will I lose all of my latest applications and files etc.? As you can see, I CAN access the Website, so THAT part of the PC is working! Can anyone throw any light on this problem, and a solution, please?


  Forum Editor 18:56 PM 31 Aug 13

It sounds as though you have a corrupted Windows installation.

Take a look at this.

  jonem81 08:46 AM 01 Sep 13

Forum Editor :

Thanks for your reply, but it looks a bit daunting for my old brain! The PC did not come with Windows Installation disc. Could I just go for a straight upgrade from the website?



  jonem81 08:48 AM 01 Sep 13

Forum Editor :

BTW, I CAN access my emails through my VirginMedia website, so that's a relief!



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