Internet explorer not working. This is a detailed event viewer. PLease help

  DenzilMonteiro 08:02 21 Feb 15
Locked

Log Name: Application Source: Application Error Date: 2/21/2015 11:53:08 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: BACKUPSERVER Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17631, time stamp: 0x54b31a70 Faulting module name: IPSEng32.dll, version: 14.2.1.9, time stamp: 0x54c8223b Exception code: 0xc0000417 Fault offset: 0x000c61e2 Faulting process id: 0x156c Faulting application start time: 0x01d04dab6e23d614 Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE Faulting module path: C:\Program Files (x86)\Norton 360\NortonData\21.3.0.12\Definitions\IPSDefs\20150220.001\IPSEng32.dll Report Id: ac2c2685-b99e-11e4-8764-24b6fd1edf30 Event Xml:

1000
2
100
0x80000000000000

171892
Application
BACKUPSERVER



IEXPLORE.EXE
11.0.9600.17631
54b31a70
IPSEng32.dll
14.2.1.9
54c8223b
c0000417
000c61e2
156c
01d04dab6e23d614
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Norton 360\NortonData\21.3.0.12\Definitions\IPSDefs\20150220.001\IPSEng32.dll
ac2c2685-b99e-11e4-8764-24b6fd1edf30
  exbrum 09:58 21 Feb 15

I see you are using Norton 360, I too have a problem in that IE 11 not working. Apparently it seems to lie with Symantec and a bad update. Go to their forums and you will see hundreds of posts since last night. I have Norton Internet Security installed and cannot use IE at the moment.

  exbrum 10:30 21 Feb 15

Hi,

Glad to say it is just fixed, ran a live update and new IPS (Intrusion Prevention Def's) updates were applied and now working.

The Norton forums were inundated as you can imagine re this problem. Happy days.

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