i am unable to open any docs from my email

  golfer2014 21:44 10 Jan 14
Locked

i am running windows 7, but am unable to open any type of doc from my email. the only option i have is to save to my computer but this does not happen when activated, all it does is scan for viruses. Can you help

  Woolwell 22:01 10 Jan 14

How are you viewing your emails? Is this webmail or Windows Live Mail or some other email client?

  golfer2014 00:27 11 Jan 14

i go through web mail

  golfer2014 00:32 11 Jan 14

i also can go through the internet to my email provider

  Woolwell 11:24 11 Jan 14

Which browser are you using?

  wee eddie 12:50 11 Jan 14

A Question: When you try to Save to your PC, where are you telling the PC to save it to?

You'll probably find that you have many saved files at the location specified, which is unlikely to be the one you expected, but will be shown if you carefully look at the panel that opens up when you first "Right Click" and gives you to option to rename the file.

  golfer2014 07:35 12 Jan 14

thanks for your reply, the system actually doesn't give me any options, it just runs a scan then stops, i have looked in most of the folders that would normally be a recipient of downloads but nothing appears

  Secret-Squirrel 09:29 12 Jan 14

Golfer, the default location for downloads is usually your "Downloads" folder. Try this:

Click your Start button, click on your username top-right of the menu, then double-click on the Downloads folder icon.

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