HP K5550 Officejet Printer problems

  Jpeg6785 17:56 12 Feb 08
Locked

Hi Guys

I have a K550 Officejet only a couple months old, it's supposed to recognise the printer straight away when you insert the usb and load the drivers, However its doing nothing at all.

I've looked for the Vista drivers on the net and they are not available, and are apparently already on the Operating system for this model.

Any Ideas would be appreciated.

Adam

  Jpeg6785 17:57 12 Feb 08

Sorry I meant the K550.

Thanks

  anskyber 19:04 12 Feb 08

Firmware upgrade? click here

  anskyber 19:05 12 Feb 08

But first, did you do this? click here

  Jpeg6785 21:39 12 Feb 08

The firmware upgrade shows as 0k because it then goes on to say that its already contained within the operating system.

The second link just repeats the first one, and I have tried this with the USB.

When plugging in the USB nothing happens, its not even showing on printers or in hardware devices.

  anskyber 21:57 12 Feb 08

Have you used the USB port previously, ie does it work?

  Jpeg6785 22:42 12 Feb 08

Thanks for your help anskyber.

Yes the USB port is fine and ive tried it in others with the same result.

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