Help Please. Blank screen after an update. Cannot restore back or create restore point.

  godfryshiv06 08:19 AM 07 Dec 12
Locked

I recently installed some updates in my Proline notebook, but after installing the 30 percent, it failed to restart, with the screen showing nothing (as if it's off). I then tried to restore it to an earlier time via safe mode but the restore point available is only the one as at the time of the update. I tried to create a restore point, but when i tried, i cannot even find system protection when i looked for it and it directs me to system properties where my computer's description is blank and it cannot be edited.Even the updates cannot be uninstalled via safe mode.Is there no other options i can try in order to start my laptop normally again?

  godfryshiv06 09:28 AM 07 Dec 12

Will try the good configuration/scannow in command prompt. But i tried to remove the updates but the window installer service is not available. I did let the computer run for a while but it took too long. Sorry i dont know how to go about with the last suggestion, i am not really good at computers, if you can just explain a bit, will be very thankful.

  godfryshiv06 09:30 AM 07 Dec 12

even on networking it doesnt want.

  godfryshiv06 09:33 AM 07 Dec 12

Ok, will also try system repair, thank you.

  godfryshiv06 10:42 AM 07 Dec 12

I did that, but it cant run on safe mode.

  godfryshiv06 11:22 AM 07 Dec 12

The base system devices have the yellow exclamations. I have scanned it yesterday, and there is no virus anymore.

  godfryshiv06 11:25 AM 07 Dec 12

sorry the two base system device are the ones in yellow exclamations.

  godfryshiv06 11:27 AM 07 Dec 12

Thought i was wrong.

  difarn 12:35 PM 07 Dec 12

Did you actually click on the restore to a previous date - you said it had the same date of the updates but it should have been before the updates were installed.

Do you have your windows 7 disk? If so you could try a repair install - this article takes you through the steps.

  godfryshiv06 12:52 PM 08 Dec 12

The date of the restore was not for a previouse date it was the date and time of the update. When i made the restore it automatically started installing the updates before it finished starting.I don't have the installation disk, now, thats the issue.@Jocke, there is no arrow for going back to another month, and the PC started, but the screen got blank (as if it was just off). You cuold even hear the welcome tone.

  difarn 13:51 PM 08 Dec 12

Although I have not done it, it is possible to do a repair install without the disk, by burning an ISO of your windows version to make an install disk - full details and links here.

Advertisement

This thread is now locked and can not be replied to.

How to watch iPhone 6s, iPhone 6s Plus launch live: What to expect from Apple's 9 September 2015…

1995-2015: How technology has changed the world in 20 years

Swedish schoolkids use Minecraft to redesign Stockholm city centre

Apple's special event invitations decoded: A look back at 13 of Apple's most cryptic invites