Failure configuring Windows, Reverting Changes. not

  OsyBear 16:19 24 Jun 14

My new Laptop of 2 weeks, was up for Windows Update, but then got the ' Failure configuring Windows updates Reverting changes ....... however now I can get nothing on my screen except that message and the little circle of dots going round. after an hour or so I pushed the on/off button, it all I can do, but on putting back on I just get the same message, I can get nothing else HELP Please, Am using this old Laptop to get you, its all I can do. Osy

  Fruit Bat /\0/\ 19:54 24 Jun 14

Is there any thing on the laptop you cannot afford to lose?

If not the reset it to factory settings as it is only 2 weeks old.

What make and model?

  onthelimit1 19:55 24 Jun 14

I assume it's windows 8, so a refresh, or restore is easy. Come back if you need advice on how to do this.

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