computer desktop is not available

  JeffStar 07:21 AM 26 May 12
Locked
Answered

west yorkshire police note is all i can see on the screen, keyborad,mouse turn to useless any tips would be great,thx

  mole44 08:15 AM 27 May 12

Pardon we need more info,and i'm not sure if you it's even your pc

  rdave13 09:02 AM 27 May 12

Try getting to safe mode . If you now can get to desktop get to internet options, connections, lan settings and untick the proxy one. Run SAS portable from a flash drive. link

You will need to download SAS from another PC. If you can then boot up normally, download, update and run the free version of Malwarebytes. Don't accept a trial of the pro version.

Link

  JeffStar 13:26 PM 28 May 12

i'm using my sister's pc so i can type the info here..

  Richard Hill 14:29 PM 28 May 12
Answer

Guess you need to check if this is the west yorkshire window you mean,it is a ransom threat, don't fall for it but do remove it quickly.

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