computer desktop is not available

  JeffStar 26 May 12
Locked
Answered

west yorkshire police note is all i can see on the screen, keyborad,mouse turn to useless any tips would be great,thx

  mole44 27 May 12

Pardon we need more info,and i'm not sure if you it's even your pc

  rdave13 27 May 12

Try getting to safe mode . If you now can get to desktop get to internet options, connections, lan settings and untick the proxy one. Run SAS portable from a flash drive. link

You will need to download SAS from another PC. If you can then boot up normally, download, update and run the free version of Malwarebytes. Don't accept a trial of the pro version.

Link

  JeffStar 28 May 12

i'm using my sister's pc so i can type the info here..

  Richard Hill 28 May 12
Answer

Guess you need to check if this is the west yorkshire window you mean,it is a ransom threat, don't fall for it but do remove it quickly.

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