Cannot reinstall office 2013 after an acer refresh

  digregory 21:51 PM 07 Nov 13
Locked

I have just carried out a refresh on my Acer laptop and as a result it has uninstalled office 2013. I have tried to reinstall it but when I try to use the account I think I used to activate the initial purchase is says that office is not associated with this account. I do not have any other accounts so am not sure what to do next ?

  rdave13 00:22 AM 09 Nov 13

If you used refresh then it doesn't remove everything. I'd reset Windows under update and recovery then recovery and use the remove everything and reinstall Windows. Why Microsoft included the insidious refresh option I will never know. It keeps your Photos, Music and some docs data and a few reg keys that's making it difficult for you to reinstall Office.

  rdave13 00:24 AM 09 Nov 13

If that doesn't work then use the restore to factory settings usb flash drive you created or the set of DVDs and start again.

  jaywoo 12:39 PM 20 Nov 13

This might help - link

Advertisement

This thread is now locked and can not be replied to.

How to get Windows 10 now: how to download and install Windows 10 even if GWX.exe is missing

1995-2015: How technology has changed the world in 20 years

Nokia rolls out spherical camera for virtual reality apps

7 best iPhone web browser apps: Why Safari for iOS is still a better option than Chrome, Dolphin,…