boot-up problem

  rnsa 26 Jun 11

Really urgent help please. On my wife's new lap-top I installed a windows update. One of two. One failed,one installed. I clicked restart now and the computer started to shut down. The screen then showed"preparing to configure windows. Do not turn off your computer". After two hours I assumed there was something wrong so I tried to turn off but it wouldn't,even if I unplugged it,so I removed the battery. Now when I switch on and try to boot-up I see the same message and cannot get any further. I would be grateful for some help please. Please also bear in mind that I am relatively new to computing also.

  chub_tor 26 Jun 11

Can you get into Safe Mode by tapping F8? You could then do a System Restore to a date before you installed the updates.

  rnsa 26 Jun 11


Thank you sincerely for your interest and time.

After trying several times since posting the problem resolved itself. It suddenly said"configuring service pack". It took a long time but eventually completed and I was able to boot-up normally

Thanks again.

David Nichols.

  Pineman100 28 Jun 11

David - at the risk of sounding patronising, I hope you've realised that the reason the update went on for so long was because it was a very big update!

You're very lucky to have got away without any residual problems, but I do urge you never to repeat your actions. Leave updates to install fully, no matter how long it takes.

I hope you didn't mind my saying that.


This thread is now locked and can not be replied to.

Windows 10 Home vs Windows 10 Pro comparison: Here are the extra features you get in the Pro version

Why Formula-e needs to go faster

How Instagram spots trends

How to use Apple Music in the UK: Complete guide to Apple Music's features

We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message