BLUE SCREEN ERROR crashes in normal mode okay in safe mode

  mightymo12 17:35 PM 08 Oct 12

hello, my laptop is only 5 months old and has started crashing after around 1 hr, interestingly it almost mirrors my last laptop which also got the blue screen crash but i never got it looked at, it stared off crashing after 1 hr or so but gradually crashed in less time to the point it crashes as soon as normal starts but is fine in safe mode. my new laptop i'm not sure if its an email link i've clicked on thats given me a virus or a hardware error these are the details.

Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601. Locale ID: 2057

Additional information about the problem: BCCode: fe BCP1: 0000000000000008 BCP2: 0000000000000006 BCP3: 0000000000000005 BCP4: FFFFFA8008545160 OS Version: 617601 Service Pack: 1_0 Product: 768_1

any suggestions greatly appreciated.

  chub_tor 18:12 PM 08 Oct 12

If it is OK in Safe Mode and blue screens in normal mode it is usually a faulty driver error. Have you installed any new hardware lately that is permanently connected? Maybe a web-cam, printer etc. or have you updated any of the driver software such as graphics, WiFi, blue-tooth or allowed some new Windows update to automatically update your system drivers?

Can you roll back via System Restore to a point where the blue screen stops occurring?

If it is only 5 months old it is still under guarantee and you might want to take it back to where you bought it from.

  mightymo12 09:08 AM 09 Oct 12

i bought it from asda and i don't think they send away for repair, i phoned them anyway and was told to check for driver errors i did that but it still crashed later

  chub_tor 10:14 AM 09 Oct 12

Have you any System Restore points that you can go back to?


This thread is now locked and can not be replied to.

Best Black Friday deals 2015 live blog: Best UK Black Friday deals & best UK Black Friday tech…

1995-2015: How technology has changed the world in 20 years

The best Black Friday Deals for designers and artists – updated

20 Mac Power User Tricks... That You Didn't Know