Black screen on my Windows 8

something has gone terribly wrong with our new Windows 8. The screen has gone black and everything is locked. It will show the Windows logo and then Fuzwhlr - welcome" and then immediately "monitor goes to sleep" and shuts down. Can you help us?

Russell and Barbara Wheeler 3793 Vine Street Camp Hill, PA 17011 717-730-8558 [email protected]

  rdave13 19:29 13 Jan 13

If a laptop see if you can restore to factory settings. Tapping an "F" key on booting should get you to the manufacturers help/restore screen. Try F10.

Fuzwhlr is something to do with Hotel bookings? Possible Trojan.

  rdave13 20:10 13 Jan 13

Or have I got it wrong?

Did you get someone to set up the PC with your logo to show after boot up Windows screen?

A friend just got our computer fixed, thanks for your suggestions.

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