Avast or Firewall possibly blocking TomTom updates

  RedMist 16:33 29 Jan 14

Using free Avast unsure about firewall possibly windows defender, not able to update satnav as "device not connected" when it clearly is and it shows on satnav that it is connected, so USB lead is ok. How do I allow my laptop to connect to TomTom site? TIA RedMist

  rdave13 20:29 31 Jan 14

Have you updated TomTom Home for your device?

  northumbria61 10:56 02 Feb 14

Is your Device fully charged?
Have you tried starting TomTom Home on your Laptop first then connecting your Device? Have you tried connecting your Device to your Laptop then starting TomTom Home?

  Ventad 19:28 03 Feb 14

Have you downloaded the right programme for your sat nav. Home or my drive. See link below If so try right clicking on TomTom in the star menu then go to settings and click on empty cache, if that is full of any old downloads you won't be able to download.

click here

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