Apps screen stopped opening selected tiles

  armstrongpiper 26 Oct 13
Locked

Have had a Toshiba C50, running Windows 8.1, for 4 weeks without a problem, then today find trouble with Apps display page. When I click on an Apps tile, the screen seems to 'revolve' then returns to Apps display without opening the app. If I then click again, sometimes a blue screen appears and stays until I left click again, then it returns to Apps display. The computer behaves normally from the 'home' page, connecting to all tasks such as Google etc. I don't know what I've done to upset things, but I would like to know how to get back to normal. Any help gratefully received.

Neil

  chub_tor 26 Oct 13

Read this article from Microsoft and then click on the Apps Troubleshooter near the top of the page.

  rdave13 26 Oct 13

Have you got a security suit installed and has it just updated? Might be its firewall is blocking the apps.

  armstrongpiper 28 Oct 13

Update, and thanks for your help. Finally fixed by restoring to a good point, and in the process found from Google how to run Windows8 in safe mode.

Neil B

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