What service

  Ancient Learner 16:50 20 Mar 08
Locked

Nothing to do with PCs at all.
I get my footwear from click here and I was wanting another pair of sandals.
When I looked on the site they had stopped making them, so I used their 'contact us' facility to send a message of complaint. This was yesterday, and this morning I got a phone call apologising and assuring me that they had designed another sandal and that this was being placed on their site immediately as it should have happened earlier.
As I say - What service.

  User-1235809 17:47 20 Mar 08

That also shows the value of contacting the firm instead of just moaning about them. At least it gives them a chance to offer a better service, if they don't know how they've failed, how will they improve?

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