Want a TFT? Choose AOC!

  Djohn 13:36 06 Sep 04

This is a copy of the thread I've made in Consumerwatch but think it deserves a mention here as well. j.

We have heard problems with TFT manufactures laying down strict guidelines regarding faulty pixels or any fault with the display. I have had my AOC 17" LM720 for approximately eighteen months now without any fault whatsoever but of late I notice other TFT's seemed to have a wider angle of view.

Thursday morning I phoned AOC to enquire if the newer models where better in this respect and informed they were. I was chatting with the engineer and although I did not consider my monitor to have a fault, he thought that a later manufactured panel may be slightly better and arranged a swap out for Friday morning. That alone is excellent service, swapping a monitor when there may not even be a fault, and within 24 hours!

The new monitor failed arrive on Friday but this morning [Monday] instead. On booting up it was exactly the same, I phoned AOC thanked them and explained it was not a fault but the design of the panel having a viewing angle of 125 degrees. They apologised that the swap out had not met my expectations explaining that a newer model, [727] with a viewing angle of 140 degrees would suit me better.

I said, "Yes it would, I'll start saving for one." I apologised for putting them to any trouble and mentioned that it had only arrived this morning and that was the reason I had not phoned them sooner.

They were concerned as to why the monitor had not arrived on the Friday as promised by themselves and if the driver had given any reason for the delay. I replied that the driver was in such a hurry I hadn't even time to say good morning to him, let alone ask any questions.

"Can you be in tomorrow morning Mr. D." "Yes, I replied" "There will be a new monitor delivered in the morning, the new updated model with better specifications to compensate for the trouble you've been put to and improve your viewing pleasure of our products."

What more can I say except, outstanding service from AOC, they deserve as much free advertising as this forum and Magazine will allow.

  Djohn 10:38 07 Sep 04

As promised and absolutely spot on. Not a swap-out but a brand new model. Full story and description in Consumerwatch. One very happy customer and an AOC fan for life. :o)

click here

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