It's sad that 'anyone' has to do this when they were lead to believe that they would be looked after 'from cradle to grave'.
The fact that she was a survivor from a famous disaster has no relevance. Recompense for that would have been dealt with at the time, and she's had a lifetime to get over it to be perfectly cruel.
There are thousands of older people that are in this position and don't get any hearing for their plight. Of course if you live in Scotland I believe they do take care of you.